[docs] import FAQs and other docs from website (#1167)
- Documentation only change. - Verified visually, and that `yarn build` runs.
|
@ -12,15 +12,32 @@ export const sidebar = [
|
|||
items: [
|
||||
{ text: "Albums", link: "/photos/features/albums" },
|
||||
{ text: "Archiving", link: "/photos/features/archive" },
|
||||
{
|
||||
text: "Background sync",
|
||||
link: "/photos/features/background",
|
||||
},
|
||||
{ text: "Backup", link: "/photos/features/backup" },
|
||||
{ text: "Cast", link: "/photos/features/cast/" },
|
||||
{
|
||||
text: "Collaboration",
|
||||
link: "/photos/features/collaborate",
|
||||
},
|
||||
{
|
||||
text: "Collecting photos",
|
||||
link: "/photos/features/collect",
|
||||
},
|
||||
{
|
||||
text: "Deduplicate",
|
||||
link: "/photos/features/deduplicate",
|
||||
},
|
||||
{
|
||||
text: "Family plans",
|
||||
link: "/photos/features/family-plans",
|
||||
},
|
||||
{
|
||||
text: "Free up space",
|
||||
link: "/photos/features/free-up-space/",
|
||||
},
|
||||
{ text: "Hidden photos", link: "/photos/features/hide" },
|
||||
{
|
||||
text: "Location tags",
|
||||
|
@ -32,20 +49,72 @@ export const sidebar = [
|
|||
link: "/photos/features/public-link",
|
||||
},
|
||||
{ text: "Quick link", link: "/photos/features/quick-link" },
|
||||
{ text: "Referrals", link: "/photos/features/referrals" },
|
||||
{ text: "Sharing", link: "/photos/features/sharing" },
|
||||
{
|
||||
text: "Referral program",
|
||||
link: "/photos/features/referral-program/",
|
||||
},
|
||||
{ text: "Sharing", link: "/photos/features/share" },
|
||||
{ text: "Trash", link: "/photos/features/trash" },
|
||||
{
|
||||
text: "Uncategorized",
|
||||
link: "/photos/features/uncategorized",
|
||||
},
|
||||
{
|
||||
text: "Watch folder",
|
||||
link: "/photos/features/watch-folder",
|
||||
text: "Watch folders",
|
||||
link: "/photos/features/watch-folders",
|
||||
},
|
||||
],
|
||||
},
|
||||
{
|
||||
text: "Migration",
|
||||
collapsed: true,
|
||||
items: [
|
||||
{
|
||||
text: "Introduction",
|
||||
link: "/photos/migration/",
|
||||
},
|
||||
|
||||
{
|
||||
text: "From Google Photos",
|
||||
link: "/photos/migration/from-google-photos/",
|
||||
},
|
||||
{
|
||||
text: "From Apple Photos",
|
||||
link: "/photos/migration/from-apple-photos/",
|
||||
},
|
||||
{
|
||||
text: "From Amazon Photos",
|
||||
link: "/photos/migration/from-amazon-photos",
|
||||
},
|
||||
{
|
||||
text: "From your hard disk",
|
||||
link: "/photos/migration/from-local-hard-disk",
|
||||
},
|
||||
{
|
||||
text: "Exporting your data",
|
||||
link: "/photos/migration/export/",
|
||||
},
|
||||
],
|
||||
},
|
||||
{
|
||||
text: "FAQ",
|
||||
collapsed: true,
|
||||
items: [
|
||||
{ text: "General", link: "/photos/faq/general" },
|
||||
{
|
||||
text: "Security and privacy",
|
||||
link: "/photos/faq/security-and-privacy",
|
||||
},
|
||||
{
|
||||
text: "Subscription and plans",
|
||||
link: "/photos/faq/subscription",
|
||||
},
|
||||
{
|
||||
text: "Hide vs archive",
|
||||
link: "/photos/faq/hidden-and-archive",
|
||||
},
|
||||
],
|
||||
},
|
||||
{ text: "FAQ", link: "/photos/faq/" },
|
||||
{
|
||||
text: "Troubleshooting",
|
||||
collapsed: true,
|
||||
|
@ -68,7 +137,7 @@ export const sidebar = [
|
|||
{ text: "Introduction", link: "/auth/" },
|
||||
{ text: "FAQ", link: "/auth/faq/" },
|
||||
{
|
||||
text: "Migration guides",
|
||||
text: "Migration",
|
||||
collapsed: false,
|
||||
items: [
|
||||
{ text: "Introduction", link: "/auth/migration-guides/" },
|
||||
|
@ -185,7 +254,7 @@ function sidebarOld() {
|
|||
},
|
||||
{
|
||||
text: "Watch folder",
|
||||
link: "/photos/features/watch-folder",
|
||||
link: "/photos/features/watch-folders",
|
||||
},
|
||||
{ text: "Trash", link: "/photos/features/trash" },
|
||||
{
|
||||
|
|
|
@ -94,11 +94,11 @@ to ente Authenticator!
|
|||
### Method 2.1: If the export worked, but the import didn't
|
||||
|
||||
> [!NOTE]
|
||||
>
|
||||
> This is intended only for users who successfully exported their codes using the
|
||||
> guide in method 2, but could not import it to ente Authenticator for whatever
|
||||
> reason. If the import was successful, or you haven't tried to import the codes
|
||||
> yet, ignore this section.
|
||||
>
|
||||
> This is intended only for users who successfully exported their codes using
|
||||
> the guide in method 2, but could not import it to ente Authenticator for
|
||||
> whatever reason. If the import was successful, or you haven't tried to import
|
||||
> the codes yet, ignore this section.
|
||||
>
|
||||
> If the export itself failed, try using
|
||||
> [**method 1**](#method-1-use-neerajs-export-tool) instead.
|
||||
|
|
76
docs/docs/photos/faq/general.md
Normal file
|
@ -0,0 +1,76 @@
|
|||
---
|
||||
title: General FAQ
|
||||
description: An assortment of frequently asked questions about Ente Photos
|
||||
---
|
||||
|
||||
# General FAQ
|
||||
|
||||
## How can I earn free storage?
|
||||
|
||||
Use our [referral program](/photos/features/referral-program/).
|
||||
|
||||
## What file formats does Ente support?
|
||||
|
||||
Ente supports all files that have a mime type of `image/*` or `video/*`
|
||||
regardless of their specific format.
|
||||
|
||||
However, we only have limited support for RAW currently. We are working towards
|
||||
adding full support, and you can watch this
|
||||
[thread](https://github.com/ente-io/ente/discussions/625) for updates.
|
||||
|
||||
If you find an issue with ente's ability to parse a certain file type, please
|
||||
write to [support@ente.io](mailto:support@ente.io) with details of the
|
||||
unsupported file format and we will do our best to help you out.
|
||||
|
||||
## Is there a file size limit?
|
||||
|
||||
Yes, we currently do not support files larger than 4 GB.
|
||||
|
||||
If this constraint is a concern for you, please write to
|
||||
[support@ente.io](mailto:support@ente.io) with your use case and we will do our
|
||||
best to help you.
|
||||
|
||||
## Does Ente support videos?
|
||||
|
||||
Ente supports backing up and downloading of videos in their original format and
|
||||
quality.
|
||||
|
||||
But some of these formats cannot be streamed on the web browser and you will be
|
||||
prompted to download them.
|
||||
|
||||
## Why does Ente consume lesser storage than other providers?
|
||||
|
||||
Most storage providers compute your storage quota in GigaBytes (GBs) by dividing
|
||||
your total bytes uploaded by `1000 x 1000 x 1000`.
|
||||
|
||||
Ente on the other hand, computes your storage quota in GibiBytes (GiBs) by
|
||||
dividing your total bytes uploaded by `1024 x 1024 x 1024`.
|
||||
|
||||
We decided to leave out the **i** from **GiBs** to reduce noise on our
|
||||
interfaces.
|
||||
|
||||
## Why should I trust Ente for long-term data-storage?
|
||||
|
||||
Unlike large companies, we have a focused mission, to build a safe space where
|
||||
you can easily archive your personal memories.
|
||||
|
||||
This is the only thing we want to do, and with our pricing model, we can
|
||||
profitably do it.
|
||||
|
||||
We preserve your data end-to-end encrypted, and our open source apps have been
|
||||
[externally audited](https://ente.io/blog/cryptography-audit/).
|
||||
|
||||
Also, we have spent great deal of engineering effort into designing reliable
|
||||
data replication and graceful disaster recovery plans. This is also done
|
||||
transparently - we have documented the specifics of our replication and
|
||||
reliability [here](https://ente.io/reliability).
|
||||
|
||||
In short, we love what we do, we have no reasons to be distracted, and we are as
|
||||
reliable as any one can be.
|
||||
|
||||
If you would like to fund the development of this project, please consider
|
||||
[subscribing](https://ente.io/download).
|
||||
|
||||
## How do I pronounce ente?
|
||||
|
||||
It's like cafe 😊. kaf-_ay_. en-_tay_.
|
36
docs/docs/photos/faq/hidden-and-archive.md
Normal file
|
@ -0,0 +1,36 @@
|
|||
---
|
||||
title: Can I hide photos in ente?
|
||||
description: Two related ways of hiding or archiving in Ente Photos
|
||||
---
|
||||
|
||||
# Can I hide photos in ente?
|
||||
|
||||
Yes, you can hide specific photos and videos in Ente using the "Hide" action.
|
||||
Open the photo, expand the overflow menu and select Hide (the action with the
|
||||
eye icon).
|
||||
|
||||
Hidden items do not appear anywhere in Ente except within the special "Hidden"
|
||||
category. Ente will ask for the device biometric (FaceID / TouchID) or passcode
|
||||
to view the contents of the Hidden category.
|
||||
|
||||
You can reach the Hidden category from the bottom of the albums screen.
|
||||
|
||||
Keep in mind that hidden items will still show up in the "On device" albums
|
||||
within Ente as long as they are present in your native gallery. But once you
|
||||
remove them from your device, they'll stop showing up here.
|
||||
|
||||
Hiding is currently only supported in the Ente mobile app, and items hidden from
|
||||
the mobile app will not be visible in the web and desktop app.
|
||||
|
||||
For more details, see [features/hide](/photos/features/hide).
|
||||
|
||||
### Archive
|
||||
|
||||
There is also a related feature called "Archive". While hidden items do not
|
||||
appear anywhere, archived items do not appear in your timeline but can otherwise
|
||||
be seen within the album and search results.
|
||||
|
||||
This is useful when you're not trying to hide certain photos per se, but just do
|
||||
not want some of them (say, some old screenshots) to clutter your home timeline.
|
||||
|
||||
For more details, see [features/archive](/photos/features/archive).
|
|
@ -1,9 +0,0 @@
|
|||
---
|
||||
title: FAQ
|
||||
description: Frequently asked questions about Ente Photos
|
||||
---
|
||||
|
||||
# FAQ
|
||||
|
||||
_Coming soon_. On this page we'll document some help items in a question and
|
||||
answer format.
|
82
docs/docs/photos/faq/security-and-privacy.md
Normal file
|
@ -0,0 +1,82 @@
|
|||
---
|
||||
title: Security and privacy FAQ
|
||||
description:
|
||||
Frequently asked questions about security and privacy of Ente Photos
|
||||
---
|
||||
|
||||
# Security and privacy
|
||||
|
||||
## Can Ente see my photos and videos?
|
||||
|
||||
No.
|
||||
|
||||
Your files are encrypted with a key before they are uploaded to our servers.
|
||||
|
||||
These keys can be accessed only with your password.
|
||||
|
||||
Since only you know your password, only you can decrypt your files.
|
||||
|
||||
To learn more about our encryption protocol, please read about our
|
||||
[architecture](https://ente.io/architecture).
|
||||
|
||||
## How is my data encrypted?
|
||||
|
||||
We use [libsodium](https://libsodium.gitbook.io/doc/)'s implementations
|
||||
`XChaCha20` and `XSalsa20` to encrypt your data, along with `Poly1305` MAC for
|
||||
authentication.
|
||||
|
||||
Please refer to the document on our [architecture](https://ente.io/architecture)
|
||||
for more details.
|
||||
|
||||
## Where is my data stored?
|
||||
|
||||
Your data is replicated to multiple providers in different countries in the EU.
|
||||
|
||||
Currently we have datacenters in the following locations:
|
||||
|
||||
- Amsterdam, Netherlands
|
||||
- Paris, France
|
||||
- Frankfurt, Germany
|
||||
|
||||
Much more details about our replication and reliability are documented
|
||||
[here](https://ente.io/reliability).
|
||||
|
||||
## What happens if I forget my password?
|
||||
|
||||
You can reset your password with your recovery key.
|
||||
|
||||
If you lose both your password and your recovery key, you will not be able to
|
||||
decrypt your data.
|
||||
|
||||
## Can I change my password?
|
||||
|
||||
Yes.
|
||||
|
||||
You can change your password from any of our apps.
|
||||
|
||||
Thanks to our [architecture](https://ente.io/architecture), you can do so
|
||||
without having to re-encrypt any of your files.
|
||||
|
||||
The privacy of your account is a function of the strength of your password,
|
||||
please choose a strong one.
|
||||
|
||||
## Do you support 2FA?
|
||||
|
||||
Yes.
|
||||
|
||||
You can setup two-factor authentication from the settings screen of the mobile
|
||||
app or from the side bar of our desktop app.
|
||||
|
||||
## How does sharing work?
|
||||
|
||||
The information required to decrypt an album is encrypted with the recipient's
|
||||
public key such that only they can decrypt them.
|
||||
|
||||
You can read more about this [here](https://ente.io/architecture#sharing).
|
||||
|
||||
In case of sharable links, the key to decrypt the album is appended by the
|
||||
client as a [fragment to the URL](https://en.wikipedia.org/wiki/URI_fragment),
|
||||
and is never sent to our servers.
|
||||
|
||||
Please note that only users on the paid plan are allowed to share albums. The
|
||||
receiver just needs a free Ente account.
|
158
docs/docs/photos/faq/subscription.md
Normal file
|
@ -0,0 +1,158 @@
|
|||
---
|
||||
title: Subscription FAQ
|
||||
description: Frequently asked questions about Ente Photos subscription and plans
|
||||
---
|
||||
|
||||
# Subscription and plans
|
||||
|
||||
See our [website](https://ente.io#pricing) for the list of supported plans and
|
||||
pricing.
|
||||
|
||||
## Does Ente have Family Plans?
|
||||
|
||||
Yes we do! Please check out our announcement post
|
||||
[here](https://ente.io/blog/family-plans).
|
||||
|
||||
In brief,
|
||||
|
||||
- Your family members can use storage space from your plan without paying
|
||||
extra.
|
||||
|
||||
- Ask them to sign up for Ente, and then just add them to your existing plan
|
||||
using the "Manage family" option within your Subscription settings.
|
||||
|
||||
- Each member gets their own private space, and cannot see each other's files
|
||||
unless they're shared.
|
||||
|
||||
- You can invite 5 family members. So including yourself, it will be 6 people
|
||||
who can share a single subscription, paying only once.
|
||||
|
||||
Note that family plans are meant as a way to share storage. For sharing photos,
|
||||
you can create [shared albums and links](/photos/features/share).
|
||||
|
||||
## Does Ente offer discounts to students?
|
||||
|
||||
Yes we do!
|
||||
|
||||
We believe that privacy should be made accessible to everyone. In this spirit,
|
||||
we offer **30% off** our subscription plans to students.
|
||||
|
||||
To apply for this discount, please verify your enrollment status in a school /
|
||||
college / university by writing to [students@ente.io](mailto:students@ente.io)
|
||||
from the email address assigned to you by your institute.
|
||||
|
||||
In case you do not have access to such an email address, please send us proof
|
||||
(such as your institute's identity card) that verifies your identity as a
|
||||
student.
|
||||
|
||||
Please note that these discounts are valid for a year, after which you may
|
||||
reapply to reclaim the discount.
|
||||
|
||||
## What payment methods does Ente support?
|
||||
|
||||
On Web, Desktop and Android, Stripe helps us process payments from all major
|
||||
prepaid and credit card providers.
|
||||
|
||||
On iOS, we (have to) use the billing platforms provided by the app store.
|
||||
|
||||
Apart from these, we also support PayPal and crypto currencies (more details
|
||||
below).
|
||||
|
||||
## Can I pay with PayPal?
|
||||
|
||||
We support **annual** subscriptions over PayPal.
|
||||
|
||||
Please drop an email to paypal@ente.io from your registered email address,
|
||||
mentioning the [storage plan](https://ente.io#pricing) of your choice and we
|
||||
will send you an invoice with a link to complete the payment.
|
||||
|
||||
Once the payment is completed, your account will be upgraded to the chosen plan.
|
||||
|
||||
## Does Ente accept crypto payments?
|
||||
|
||||
We accept the following crypto currencies:
|
||||
|
||||
- Bitcoin
|
||||
- Ethereum
|
||||
- Dogecoin
|
||||
|
||||
To purchase a subscription with any of the above mentioned currencies, please
|
||||
write to crypto@ente.io from your registered email address, citing the
|
||||
[storage plan](https://ente.io#pricing) of your choice.
|
||||
|
||||
In case you have any further questions or need support, please reach out to
|
||||
[support@ente.io](mailto:support@ente.io), and we'll be happy to help!
|
||||
|
||||
> Please note that Ente does not provide anonymity. What we provide is privacy,
|
||||
> since your data is end-to-end encrypted.
|
||||
> [Information](https://ente.io/privacy/#3-what-information-do-we-collect) we
|
||||
> have about you might make your identity deducible. We are accepting crypto as
|
||||
> a way to make Ente more accessible, not to provide anonymity.
|
||||
|
||||
## Does Ente store my card details?
|
||||
|
||||
Ente does not store any of your sensitive payment related information.
|
||||
|
||||
We use [Stripe](https://stripe.com) to handle our card payments, and all of your
|
||||
payment information is sent directly to Stripe's PCI DSS validated servers.
|
||||
|
||||
Stripe has been audited by a PCI-certified auditor and is certified to
|
||||
[PCI Service Provider Level 1](https://www.visa.com/splisting/searchGrsp.do?companyNameCriteria=stripe).
|
||||
This is the most stringent level of certification available in the payments
|
||||
industry.
|
||||
|
||||
All of this said, if you would still like to pay without sharing your card
|
||||
details, you can pay using PayPal.
|
||||
|
||||
## What happens if I exceed my storage limit?
|
||||
|
||||
Ente will stop backing up your files and you will receive an email alerting you
|
||||
of the same.
|
||||
|
||||
Your backed up files will remain accessible for as long as you have an active
|
||||
subscription.
|
||||
|
||||
## What happens when my subscription expires?
|
||||
|
||||
30 days after your subscription expires, all of your uploaded data will be
|
||||
cleared from our servers.
|
||||
|
||||
You will receive an email prompting you to take out all of your backed up data
|
||||
before this happens.
|
||||
|
||||
## What happens when I upgrade my plan?
|
||||
|
||||
Your new plan will go into effect immediately, and you only have to pay the
|
||||
difference. We will adjust your remaining pro-rated balance on the old plan when
|
||||
invoicing you for the new plan.
|
||||
|
||||
For example, if you are half way through the year on the 100 GB yearly plan, and
|
||||
upgrade to the 500 GB yearly plan, then
|
||||
|
||||
- The new 500 GB yearly plan will go into effect immediately.
|
||||
|
||||
- But we will reduce the charges for the first year by subtracting the
|
||||
remaining half year balance of the 100 GB yearly plan that you'd already
|
||||
paid.
|
||||
|
||||
The same applies to monthly plans.
|
||||
|
||||
## Is there an x GB plan?
|
||||
|
||||
We have experimented quite a bit and have found it hard to design a single
|
||||
structure that fits all needs. Some customers wish for many options, some even
|
||||
wish to go to an extreme of dynamic per GB pricing. Other customers wish to keep
|
||||
everything simple, some even wish for a single unlimited plan.
|
||||
|
||||
To keep things fair, our plans don't increase linearly, and the tiers are such
|
||||
that cover the most requested patterns.
|
||||
|
||||
In addition, we also offer [family plans](/photos/features/family-plans) so that
|
||||
you can gain more value out of a single subscription.
|
||||
|
||||
## Is there a forever-free plan?
|
||||
|
||||
Sorry, since we're building a business that does not involve monetization of
|
||||
user data, we have to charge to remain sustainable.
|
||||
|
||||
We do offer a generous free trial for you to experience the product.
|
57
docs/docs/photos/features/background.md
Normal file
|
@ -0,0 +1,57 @@
|
|||
---
|
||||
title: Background sync
|
||||
description: Ente Photos supports automatic background sync and backup
|
||||
---
|
||||
|
||||
# Background sync
|
||||
|
||||
Ente Photos supports seamless background sync so that you don't need to open the
|
||||
app to backup your photos. It will sync in the background and automatically
|
||||
backup the albums that you have selected for syncing.
|
||||
|
||||
Day to day sync will work automatically. However, there are some platform
|
||||
specific considerations that apply, more on these below:
|
||||
|
||||
### iOS
|
||||
|
||||
On iOS, if you have a very large number of photos and videos, then you might
|
||||
need to keep Ente running in the foreground for the first backup to happen
|
||||
(since we get only a limited amount of background execution time). To help with
|
||||
this, under "Settings > Backup" there is an option to disable the automatic
|
||||
device screen lock. But once your initial backup has completed, subsequent
|
||||
backups will work fine in the background and don't need disabling the screen
|
||||
lock.
|
||||
|
||||
On iOS, Ente will not backup videos in the background (since videos are usually
|
||||
much larger and need more time to upload than what we get). However, they will
|
||||
get backed up the next time the Ente app is opened.
|
||||
|
||||
Note that the Ente app will not be able to backup in the background if you force
|
||||
kill the app.
|
||||
|
||||
> If you're curious, the way this works is, our servers "tickle" your device
|
||||
> every once in a while by sending a silent push notification, which wakes up
|
||||
> our app and gives it 30 seconds to execute a background sync. However, if you
|
||||
> have killed the app from recents, iOS will not deliver the push to the app,
|
||||
> breaking the background sync.
|
||||
|
||||
### Android
|
||||
|
||||
On some Android versions, newly downloaded apps activate a mode called "Optimize
|
||||
battery usage" which prevents them from running in the background. So you will
|
||||
need to disable this "Optimize battery usage" mode in the system settings for
|
||||
Ente if you wish for Ente to automatically back up your photos in the
|
||||
background.
|
||||
|
||||
### Desktop
|
||||
|
||||
In addition to our mobile apps, the background sync also works on our desktop
|
||||
app, though the [way that works](watch-folders) is a bit different.
|
||||
|
||||
---
|
||||
|
||||
## Troubleshooting
|
||||
|
||||
- On iOS, make sure that you're not killing the Ente app.
|
||||
- On Android, make sure that "Optimize battery usage" is not turned on in
|
||||
system settings for the Ente app.
|
22
docs/docs/photos/features/backup.md
Normal file
|
@ -0,0 +1,22 @@
|
|||
---
|
||||
title: Backup
|
||||
description: Details about how backup works in Ente Photos
|
||||
---
|
||||
|
||||
# Backup
|
||||
|
||||
Ente will automatically backup any albums in your native photos app that you
|
||||
select for backup.
|
||||
|
||||
Ente will run in the background, and any new photos added to these albums (or
|
||||
any photos in these albums that were modified) will be automatically synced to
|
||||
ente.
|
||||
|
||||
You can choose which albums should be backed up when you sign up for Ente. If
|
||||
you change your mind later, or if you create a new album in your native photos
|
||||
app that you also want to backup, please use "Settings > Backup > Backed up
|
||||
folders" to modify your choices.
|
||||
|
||||
If a file is deleted on your native photos app, it will still show up in Ente.
|
||||
This is because on both iOS and Android, apps are not allowed to automatically
|
||||
delete user's photos without a manual confirmation.
|
63
docs/docs/photos/features/collaborate.md
Normal file
|
@ -0,0 +1,63 @@
|
|||
---
|
||||
title: Collaboration
|
||||
description: Collaborate with other people using shared albums and public links
|
||||
---
|
||||
|
||||
# Collaborate
|
||||
|
||||
Ente allows you to collaborate with people in 2 ways:
|
||||
|
||||
- Collaborative albums
|
||||
|
||||
- Collaborative links
|
||||
|
||||
## Collaborative albums
|
||||
|
||||
Collaborative albums allow multiple Ente users to add photos to the same shared
|
||||
album. Storage is only counted once, irrespective of the number of collaborators
|
||||
and viewers.
|
||||
|
||||
- The owner of the album is the person who created it.
|
||||
|
||||
- The owner can add collaborators and viewers by their email. The owner can
|
||||
also change permissions of participants at any time, and remove them.
|
||||
|
||||
- Collaborators can add photos (and videos) to the shared album.
|
||||
|
||||
- The storage of the photo is counted towards the owner of the photo - the
|
||||
person who uploaded it. Since the uploader usually has the photo in their
|
||||
account anyway, effectively this means that the photo can be added to a
|
||||
collaborative album without paying anything extra.
|
||||
|
||||
- The owner of the photo can remove it from the album (or delete it).
|
||||
|
||||
- The owner of the album can remove all photos from the album (they can only
|
||||
delete the photos they own).
|
||||
|
||||
- When a collaborator is removed from a shared album (or when they leave the
|
||||
album), any photos they'd uploaded will also be removed.
|
||||
|
||||
Currently collaborative albums can only be used from the mobile app. A
|
||||
collaborator will see them in view only mode in the web and desktop apps; we're
|
||||
actively working on adding support for them on web and desktop too.
|
||||
|
||||
## Collaborative links
|
||||
|
||||
Collaborative links allow you to collaborate with people who might not have an
|
||||
Ente account or the Ente apps.
|
||||
|
||||
- You can create a public link, and anyone with access to the link will be
|
||||
able to view the shared photos using just their web browser (no login
|
||||
required).
|
||||
|
||||
- You can enable the "Allow adding photos" option on a public link to allow
|
||||
people to also add photos the same way (from their web browser, no login
|
||||
required).
|
||||
|
||||
Such collaborative links are also sometimes called "collect links", since they
|
||||
allow you to collect photos from people without them needing Ente accounts. A
|
||||
common use case for this is collecting event and trip photos from a big circle
|
||||
of people.
|
||||
|
||||
The storage for the photos added to a collaborative link are counted towards the
|
||||
album owner. The owner can also remove these photos at any time.
|
59
docs/docs/photos/features/deduplicate.md
Normal file
|
@ -0,0 +1,59 @@
|
|||
---
|
||||
title: Deduplicate
|
||||
description: Removing duplicates photos using Ente Photos
|
||||
---
|
||||
|
||||
# Deduplicate
|
||||
|
||||
Ente performs two different duplicate detections: one during uploads, and one
|
||||
that can be manually run afterwards to remove duplicates across albums.
|
||||
|
||||
## During uploads
|
||||
|
||||
Ente will automatically deduplicate and ignore duplicate files during uploads.
|
||||
|
||||
When uploading, Ente will ignore exact duplicate files. This allows you to
|
||||
resume interrupted uploads, or drag and drop the same folder, or reinstall the
|
||||
app, and expect Ente to automatically skip duplicates and only add new files.
|
||||
|
||||
The duplicate detection works slightly different on each platform, to cater to
|
||||
the platform's nuances.
|
||||
|
||||
#### Mobile
|
||||
|
||||
- On iOS, a hash will be used to detect exact duplicates. If the duplicate is
|
||||
being uploaded to an album where a photo with the same hash already exists,
|
||||
then the duplicate will be skipped. If it is being uploaded to a different
|
||||
album, then a symlink will be created (so no actual data will need to be
|
||||
uploaded, just a symlink will be created to the existing file).
|
||||
|
||||
- On Android also, a hash check is used. But unlike iOS, the native Android
|
||||
filesystem behaviour is to keep physical copies if the same photo is in
|
||||
different albums. So Ente does the same: duplicates to same album will be
|
||||
skipped, duplicates when going to separate albums will create copies.
|
||||
|
||||
#### Web and desktop
|
||||
|
||||
On laptops (i.e. when using the Ente web or desktop app), in addition to a hash
|
||||
check, the file name is also used. The assumption is that the user wishes to
|
||||
keep two copies if they have the same file but with different names.
|
||||
|
||||
Thus a file will be considered a duplicate and skipped during upload if a file
|
||||
with the same name and hash already exists in the album.
|
||||
|
||||
And if you're trying to upload it to a different album (i.e. the same file with
|
||||
the same name already exists in a different album), then a symlink to the
|
||||
existing file will be created. This is similar to what happens when you do "Add
|
||||
to album", and the actual files are not re-uploaded.
|
||||
|
||||
## Manual deduplication
|
||||
|
||||
Ente also provides a tool for manual de-duplication in _Settings → Backup →
|
||||
Remove duplicates_. This is useful if you have an existing library with
|
||||
duplicates across different albums, but wish to keep only one copy.
|
||||
|
||||
## Adding to Ente album creates symlinks
|
||||
|
||||
Note that once a file in is Ente, adding it to another Ente album will create a
|
||||
symlink, so that you can add it to as many albums as you wish but storage will
|
||||
only be counted once.
|
|
@ -23,9 +23,12 @@ In brief,
|
|||
- You can invite 5 family members. So including yourself, it will be 6 people
|
||||
who can share a single subscription, paying only once.
|
||||
|
||||
|
||||
## FAQ
|
||||
|
||||
* **Can you assign a storage quota for each individual member in the family plan?**
|
||||
Unfortunately, at this moment, assigning a storage quota for each individual member in the family plan is not supported. For updates on this feature request, please follow [this thread](https://github.com/ente-io/ente/discussions/857).
|
||||
|
||||
- **Can you assign a storage quota for each individual member in the family
|
||||
plan?**
|
||||
|
||||
Unfortunately, at this moment, assigning a storage quota for each individual
|
||||
member in the family plan is not supported. For updates on this feature
|
||||
request, please follow
|
||||
[this thread](https://github.com/ente-io/ente/discussions/857).
|
||||
|
|
BIN
docs/docs/photos/features/free-up-space/free-up-space.png
Normal file
After Width: | Height: | Size: 69 KiB |
18
docs/docs/photos/features/free-up-space/index.md
Normal file
|
@ -0,0 +1,18 @@
|
|||
---
|
||||
title: Free up space
|
||||
description: Freeing up your phone's storage space when using Ente Photos
|
||||
---
|
||||
|
||||
# Free up your phone's storage space
|
||||
|
||||
Within the app's settings page, you have an option to free up space by deleting
|
||||
all backed up photos and videos from your phone's internal storage.
|
||||
|
||||
<div align="center">
|
||||
|
||||
![Free up space screen](free-up-space.png){width=400px}
|
||||
|
||||
</div>
|
||||
|
||||
> Note: You might have to clear the device's trash to realize this cleared
|
||||
> space.
|
BIN
docs/docs/photos/features/referral-program/free-storage.png
Normal file
After Width: | Height: | Size: 102 KiB |
65
docs/docs/photos/features/referral-program/index.md
Normal file
|
@ -0,0 +1,65 @@
|
|||
---
|
||||
title: Referral program
|
||||
description: Earn free storage by referring Ente Photos to your friends
|
||||
---
|
||||
|
||||
# Referral program
|
||||
|
||||
You can refer your friends to earn free storage on Ente.
|
||||
|
||||
For each friend you refer, who upgrades to a paid plan, we will credit **10 GB**
|
||||
of free storage. The referred customer will also receive an additional **10 GB**
|
||||
with their paid subscription.
|
||||
|
||||
That is, if you refer a friend, once your friend upgrades to a paid plan, both
|
||||
you and your friend receive an additional 10 GB of storage.
|
||||
|
||||
You can find your referral code under _Settings → General → Referrals_.
|
||||
|
||||
<div align="center">
|
||||
|
||||
![Claim free storage screen](free-storage.png){width=400px}
|
||||
|
||||
</div>
|
||||
|
||||
### How much storage can I earn?
|
||||
|
||||
The amount of free storage you can earn is capped to your current plan. This
|
||||
means, you can at max <u>double your storage</u>. For example, if you're on a
|
||||
100 GB plan, you can earn another 100 GB (by referring 10 friends), taking your
|
||||
total available storage to 200 GB.
|
||||
|
||||
You can keep track of your earned storage and referral details on _Claim free
|
||||
storage_ screen.
|
||||
|
||||
If you refer more paid customers than is allowed by your current plan, the extra
|
||||
storage earned will be reserved and will become usable once you upgrade your
|
||||
plan.
|
||||
|
||||
### For how long do I have access to this storage?
|
||||
|
||||
Earned storage will be accessible as long as your subscription is active,
|
||||
provided there has been no abuse.
|
||||
|
||||
In case our systems detect abuse, we may notify you and take back credited
|
||||
storage. Low quality referrals (who don't renew their plans) or creation of fake
|
||||
accounts, etc. could result in this.
|
||||
|
||||
### How can my friends apply my referral code?
|
||||
|
||||
Referral codes can be applied within _Settings → General → Referrals → Apply
|
||||
Code_.
|
||||
|
||||
<div align="center">
|
||||
|
||||
![Apply referral code screen](referral-code-application.png){width=400px}
|
||||
|
||||
</div>
|
||||
|
||||
Please note that referral codes should be applied within one month of account
|
||||
creation to claim free storage.
|
||||
|
||||
---
|
||||
|
||||
More questions? Drop a mail to [referrals@ente.io](mailto:referrals@ente.io),
|
||||
and we'll get back to you!
|
After Width: | Height: | Size: 90 KiB |
|
@ -1,48 +0,0 @@
|
|||
---
|
||||
title: Referral plan
|
||||
description:
|
||||
Earn and expand your storage by referring Ente Photos to your friends and
|
||||
family
|
||||
---
|
||||
|
||||
# Referral plan
|
||||
|
||||
_Earn and Expand Your Storage_
|
||||
|
||||
Did you know you can boost your storage on Ente simply by referring your
|
||||
friends? Our referral program lets you earn 10 GB of free storage for each
|
||||
friend who upgrades to a paid plan, and your referred friends receive an
|
||||
additional 10 GB with their subscription.
|
||||
|
||||
## How to Refer a friend?
|
||||
|
||||
On the Home Page:
|
||||
|
||||
- Click on the hamburger menu in the top left corner
|
||||
- Open the sidebar
|
||||
- Tap on _General_
|
||||
- Select _Referrals_
|
||||
- Share the code with your friend or family
|
||||
|
||||
Note:
|
||||
|
||||
- Once your friend upgrades to a paid plan, both you and your friend receive
|
||||
an additional 10 GB of storage.
|
||||
- You can keep track of your earned storage and referral details on _Claim
|
||||
free storage_ screen.
|
||||
- If you refer more friends than your plan allows, the extra storage earned
|
||||
will be reserved until you upgrade your plan.
|
||||
- Earned storage remains accessible as long as your subscription is active.
|
||||
|
||||
## How to apply referral code given by a friend?
|
||||
|
||||
On the Home Page:
|
||||
|
||||
- Click on the hamburger menu inthe top left corner
|
||||
- Tap on _General_ from the options
|
||||
- Select _Referrals_ from the menu
|
||||
- Find and tap on _Apply Code_
|
||||
- Enter the referral code provided by your friend.
|
||||
|
||||
Please note that referral codes should be applied within one month of account
|
||||
creation to claim the free storage.
|
75
docs/docs/photos/features/share.md
Normal file
|
@ -0,0 +1,75 @@
|
|||
---
|
||||
title: Share
|
||||
description: Securely share photos and videos stored in Ente Photos
|
||||
---
|
||||
|
||||
# Sharing
|
||||
|
||||
Ente supports end-to-end encrypted sharing of your photos and videos.
|
||||
|
||||
This allows you to share your photos and videos with only the people you want,
|
||||
without them being visible to anybody else. The files remain encrypted at all
|
||||
times, and only the people you have shared with get the decryption keys.
|
||||
|
||||
- If the person you want to share with is already on Ente, you can share an
|
||||
album with them by entering their email address.
|
||||
|
||||
- If they are not already on Ente, you can send them an invite and then share
|
||||
with them after they've signed up.
|
||||
|
||||
- Alternatively, you can create public links to share albums with people who
|
||||
are not on Ente.
|
||||
|
||||
With public links, the files are still end-to-end encrypted, so the sharing is
|
||||
still secure. Note that the decryption keys are part of the public link so keep
|
||||
in mind that anybody with the link will be able to share it with others.
|
||||
|
||||
Both shared albums and public links allow [collaboration](collaborate).
|
||||
|
||||
## Links
|
||||
|
||||
You can create links to your albums by opening an album and clicking on the
|
||||
Share icon. They are publicly accessible by anyone who you share the link with.
|
||||
They don't need an app or account.
|
||||
|
||||
These links can be password protected, or set to expire after a while.
|
||||
|
||||
You can read more about the features supported by Links
|
||||
[here](https://ente.io/blog/powerful-links/).
|
||||
|
||||
## Albums
|
||||
|
||||
If your loved ones are already on Ente, you can share an album with their
|
||||
registered email address.
|
||||
|
||||
If they are your partner, you can share your `Camera` folder on Android, or
|
||||
`Recents` on iOS. Whenever you click new photos, they will automatically be
|
||||
accessible on your partner's device.
|
||||
|
||||
## Collaboration
|
||||
|
||||
You can allow other Ente users to add photos to your album. This is a great way
|
||||
for you to build an album together with someone. You can control access to the
|
||||
same album - someone can be added as a `Collaborator`, while someone else as a
|
||||
`Viewer`.
|
||||
|
||||
If you wish to collect photos from folks who are not Ente, you can do so with
|
||||
our Links. Simply tick the box that says "Allow uploads", and anyone who has
|
||||
access to the link will be able to add photos to your album.
|
||||
|
||||
## Technical details
|
||||
|
||||
More details, including technical aspect about how the sharing features were
|
||||
implemented, are in various blog posts announcing these features.
|
||||
|
||||
- [Collaborative albums](https://ente.io/blog/collaborative-albums)
|
||||
|
||||
- [Collect photos from people not on ente](https://ente.io/blog/collect-photos)
|
||||
|
||||
- [Shareable links for albums](https://ente.io/blog/shareable-links),
|
||||
[and their underlying technical implementation](https://ente.io/blog/building-shareable-links).
|
||||
Since then, we have also added the ability to password protect public links,
|
||||
and configure a duration after which the link will automatically expire.
|
||||
|
||||
We are now working on the other requested features around sharing, including
|
||||
comments and reactions.
|
|
@ -1,41 +0,0 @@
|
|||
---
|
||||
title: Sharing
|
||||
description:
|
||||
Ente allows you to share albums and collaborate with your loved ones
|
||||
---
|
||||
|
||||
# Sharing
|
||||
|
||||
It is easy to share your albums on Ente, end-to-end encrypted.
|
||||
|
||||
## Links
|
||||
|
||||
You can create links to your albums by opening an album and clicking on the
|
||||
Share icon. They are publicly accessible by anyone who you share the link with.
|
||||
They don't need an app or account.
|
||||
|
||||
These links can be password protected, or set to expire after a while.
|
||||
|
||||
You can read more about the features supported by Links
|
||||
[here](https://ente.io/blog/powerful-links/).
|
||||
|
||||
## Albums
|
||||
|
||||
If your loved ones are already on Ente, you can share an album with their
|
||||
registered email address.
|
||||
|
||||
If they are your partner, you can share your `Camera` folder on Android, or
|
||||
`Recents` on iOS. Whenever you click new photos, they will automatically be
|
||||
accessible on your partner's device.
|
||||
|
||||
## Collaboration
|
||||
|
||||
You can allow other Ente users to add photos to your album. This is a great way
|
||||
for you to build an album together with someone. You can control access to the
|
||||
same album - someone can be added as a `Collaborator`, while someone else as a
|
||||
`Viewer`.
|
||||
|
||||
If you wish to collect photos from folks who are not Ente, you can do so with
|
||||
our Links. Simply tick the box that says "Allow uploads", and anyone who has
|
||||
access to the link will be able to add photos to your album.
|
||||
[Read more](https://ente.io/blog/collect-photos/)
|
|
@ -1,36 +0,0 @@
|
|||
---
|
||||
title: Watch folder
|
||||
description: Automatic syncing of certain folders in the Ente Photos desktop app
|
||||
---
|
||||
|
||||
# Watch folder
|
||||
|
||||
_Automatic syncing_
|
||||
|
||||
The Ente desktop app allows you to "watch" a folder on your computer for any
|
||||
changes, creating a one-way sync from your device to the Ente cloud. This is
|
||||
intended to automate your photo management and backup.
|
||||
|
||||
## How to add Watch folders?
|
||||
|
||||
- Click on the hamburger menu in the top left corner
|
||||
- Open the sidebar
|
||||
- Select _Watch Folders_
|
||||
- Choose _Add Watch Folders_
|
||||
- Pick the folder from your system that you want to add as a watched folder
|
||||
|
||||
## How to remove Watch folders?
|
||||
|
||||
- Click on the hamburger menu in the top left corner
|
||||
- Open the sidebar
|
||||
- Select _Watch Folders_
|
||||
- Click on the three dots menu next to the folders on the right side
|
||||
- Choose _Stop Watching_ from the menu
|
||||
|
||||
# Tips:
|
||||
|
||||
- You will get an option to choose whether to sync nested folders to a single
|
||||
album or separate albums.
|
||||
|
||||
- The app continuously monitors changes in the watched folder, such as the
|
||||
addition or removal of files.
|
68
docs/docs/photos/features/watch-folders.md
Normal file
|
@ -0,0 +1,68 @@
|
|||
---
|
||||
title: Watch folder
|
||||
description:
|
||||
Automatic syncing of selected folders using the Ente Photos desktop app
|
||||
---
|
||||
|
||||
# Watch folders
|
||||
|
||||
The Ente desktop app allows you to "watch" a folder on your computer for any
|
||||
changes, creating a one-way background sync from folders on your computer to
|
||||
Ente albums. This is intended to automate your photo management and backup.
|
||||
|
||||
By using the "Watch folders" option in the sidebar, you can tell the desktop app
|
||||
which are the folders that you want to watch for changes. The app will then
|
||||
automatically upload new files added to these folders to the corresponding ente
|
||||
album (it will also upload them initially). And if a file is deleted locally,
|
||||
then the corresponding Ente file will also be automatically moved to
|
||||
uncategorized.
|
||||
|
||||
Paired with the option to run Ente automatically when your computer starts, this
|
||||
allows you to automate backups to ente's cloud.
|
||||
|
||||
### Steps
|
||||
|
||||
1. Press the **Watch folders** button in the sidebar. This will open up a dialog
|
||||
where you can add and remove watched folders.
|
||||
|
||||
2. To start watching a folder, press the **Add folder** button and select the
|
||||
folder on your laptop that you want to watch for any changes. You can also
|
||||
drag and drop the folder here.
|
||||
|
||||
3. If the folder has nesting, you will see two options - **A single album** and
|
||||
**Separate albums**.
|
||||
|
||||
- **Single album** will create a new Ente album with the same name as the
|
||||
folder's name, and will then sync all the changes in the folder (and any
|
||||
nested folders) to this single album.
|
||||
|
||||
- **Separate albums** will create separate albums for each nested folder of
|
||||
the selected folder, and will then sync the changes in each nested folder
|
||||
separately.
|
||||
|
||||
- For example, suppose you have a folder name `Photos` on your computer, and
|
||||
inside that folder you have two nested folders named `New Year` and
|
||||
`Summer`. In the single album mode, the app will create an Ente album
|
||||
named "Photos" and put all the files from both `New Year` and `Summer`
|
||||
there. In the separate album mode, the app will create two Ente albums,
|
||||
"New Year" and "Summer", each only containing the respective files.
|
||||
|
||||
- In separate album mode, only nested folders that have at least one file
|
||||
will result in the creation of a new album – empty folders (or folders
|
||||
that only contain other folders) will be ignored.
|
||||
|
||||
4. After choosing any of the above options, the folder will be initially synced
|
||||
to ente's cloud and monitored for any changes. You can now close the dialog
|
||||
and the sync will continue in background.
|
||||
|
||||
5. When the app is syncing in the background it'll show a small progress status
|
||||
in the bottom right. You can expand it to see more details if needed.
|
||||
|
||||
6. You can stop watching any folder by clicking on the three dots next to the
|
||||
watch folder entry, and then selecting **Stop watching**.
|
||||
|
||||
> Note: In case you start a new upload while an existing sync is in progress,
|
||||
> the sync will be paused then and resumed when your upload is done.
|
||||
|
||||
Some more details about the feature are in our
|
||||
[blog post](http://ente.io/blog/watch-folders) announcing it.
|
|
@ -10,9 +10,10 @@ Photos. You can use it to safely and securely store your photos on the cloud.
|
|||
|
||||
While security and privacy form the bedrock of Ente Photos, it is not at the
|
||||
cost of usability. The user interface is simple, and we are continuously working
|
||||
to make it even simpler. The goal is a product that can be used by people with
|
||||
all sorts of technical ability and background.
|
||||
to make it even simpler.
|
||||
|
||||
These help docs are divided into three sections: Features, FAQ and
|
||||
Troubleshooting. Choose the relevant page from the sidebar menu, or use the
|
||||
search at the top.
|
||||
The goal is a product that can be used by people with all sorts of technical
|
||||
ability and background.
|
||||
|
||||
These help docs are divided into four sections. Choose the relevant page from
|
||||
the sidebar menu, or use the search at the top.
|
||||
|
|
BIN
docs/docs/photos/migration/export/export-1.png
Normal file
After Width: | Height: | Size: 118 KiB |
BIN
docs/docs/photos/migration/export/export-2.png
Normal file
After Width: | Height: | Size: 61 KiB |
BIN
docs/docs/photos/migration/export/export-3.png
Normal file
After Width: | Height: | Size: 59 KiB |
BIN
docs/docs/photos/migration/export/export-4.png
Normal file
After Width: | Height: | Size: 56 KiB |
36
docs/docs/photos/migration/export/index.md
Normal file
|
@ -0,0 +1,36 @@
|
|||
---
|
||||
title: Exporting your data from Ente Photos
|
||||
description: Guide for exporting your photos out from Ente Photos
|
||||
---
|
||||
|
||||
# Exporting your data out of Ente Photos
|
||||
|
||||
Please follow the following simple steps to keep a local copy of the photos and
|
||||
videos you have uploaded to Ente.
|
||||
|
||||
1. Sign in to [our desktop app](https://ente.io/download/desktop), if you
|
||||
haven't done so already.
|
||||
|
||||
2. Open the side bar, and select the option to **export data**.
|
||||
|
||||
![Ente - Export data](export-1.png)
|
||||
|
||||
3. Select the destination folder and click on **start**.
|
||||
|
||||
![Ente - Select destination folder and start](export-2.png)
|
||||
|
||||
4. Wait for the export to get completed.
|
||||
|
||||
![Ente - Export in progress](export-3.png)
|
||||
|
||||
5. Later on if you wish to sync newer files that were uploaded since the last
|
||||
time you exported, simply select **export data** again and click on
|
||||
**resync**.
|
||||
|
||||
![Ente - Rexport](export-4.png)
|
||||
|
||||
In case your download gets interrupted, Ente will resume from where it left off.
|
||||
Simply select **export data** again and click on **resync**.
|
||||
|
||||
If you run into any issues during your data export, please reach out to
|
||||
[support@ente.io](mailto:support@ente.io) and we will be happy to help you!
|
24
docs/docs/photos/migration/from-amazon-photos.md
Normal file
|
@ -0,0 +1,24 @@
|
|||
---
|
||||
title: Import from Amazon Photos
|
||||
description: Migrating your existing photos from Amazon Photos to Ente Photos
|
||||
---
|
||||
|
||||
# Import from Amazon Photos
|
||||
|
||||
Amazon Photos does not provide a way to export all of your photos and videos, or
|
||||
even albums with a single click.
|
||||
|
||||
According to their
|
||||
[help desk article](https://www.amazon.com/gp/help/customer/display.html?nodeId=GVCELKY5JW77VE7W),
|
||||
you have to select and download photos individually.
|
||||
|
||||
Once you've done that, simply drag and drop this folder into
|
||||
[our desktop app](https://ente.io/download/desktop), and Ente will take care of
|
||||
the rest.
|
||||
|
||||
> Note: In case your uploads get interrupted, just drag and drop the folder into
|
||||
> the same album again, and we will ignore already backed up files and upload
|
||||
> just the rest.
|
||||
|
||||
If you run into any issues during this migration, please reach out to
|
||||
[support@ente.io](mailto:support@ente.io) and we will be happy to help you!
|
BIN
docs/docs/photos/migration/from-apple-photos/export.png
Normal file
After Width: | Height: | Size: 122 KiB |
34
docs/docs/photos/migration/from-apple-photos/index.md
Normal file
|
@ -0,0 +1,34 @@
|
|||
---
|
||||
title: Import from Apple Photos
|
||||
description: Migrating your existing photos from Apple Photos to Ente Photos
|
||||
---
|
||||
|
||||
# Import from Apple Photos
|
||||
|
||||
The Apple Photos app provides an easy way download all your data.
|
||||
|
||||
Select the files you want to export (`Command + A` to select them all), and
|
||||
click on `File` > `Export` > `Export Unmodified Originals`.
|
||||
|
||||
![Apple Photos - Export](export.png)
|
||||
|
||||
In the dialog that pops up, select File Name as `Sequential` and provide any
|
||||
prefix you'd like. This is to make sure that we combine the photo and video
|
||||
portions of your Live Photos correctly.
|
||||
|
||||
![Apple Photos - Sequential file names](sequential.png)
|
||||
|
||||
Finally, choose an export directory and confirm by clicking `Export Originals`.
|
||||
You will receive a notification from the app once your export is complete.
|
||||
|
||||
Now simply drag and drop the downloaded folders into
|
||||
[our desktop app](https://ente.io/download/desktop) and grab a cup of coffee (or
|
||||
a good night's sleep, depending on the size of your library) while we handle the
|
||||
rest.
|
||||
|
||||
> Note: In case your uploads get interrupted, just drag and drop the folders
|
||||
> into the same albums again, and we will ignore already backed up files and
|
||||
> upload just the rest.
|
||||
|
||||
If you run into any issues during this migration, please reach out to
|
||||
[support@ente.io](mailto:support@ente.io) and we will be happy to help you!
|
BIN
docs/docs/photos/migration/from-apple-photos/sequential.png
Normal file
After Width: | Height: | Size: 21 KiB |
After Width: | Height: | Size: 32 KiB |
After Width: | Height: | Size: 38 KiB |
After Width: | Height: | Size: 41 KiB |
After Width: | Height: | Size: 31 KiB |
After Width: | Height: | Size: 25 KiB |
BIN
docs/docs/photos/migration/from-google-photos/google-takeout.png
Normal file
After Width: | Height: | Size: 25 KiB |
62
docs/docs/photos/migration/from-google-photos/index.md
Normal file
|
@ -0,0 +1,62 @@
|
|||
---
|
||||
title: Import from Google Photos
|
||||
description: Migrating your existing photos from Google Photos to Ente Photos
|
||||
---
|
||||
|
||||
# Import from Google Photos
|
||||
|
||||
Follow the following steps to recover your data from Google Photos and preserve
|
||||
it with Ente.
|
||||
|
||||
### Steps
|
||||
|
||||
1. Open [takeout.google.com](https://takeout.google.com).
|
||||
|
||||
2. Click on "Deselect All" (since by default all Google services are selected).
|
||||
|
||||
![Google Takeout - Create a new export](google-photos-1.png)
|
||||
|
||||
3. Scroll down to find Google Photos in the list and select it by clicking the
|
||||
check box next to it.
|
||||
|
||||
![Google Takeout - Select Google Photos](google-photos-2.png)
|
||||
|
||||
4. Click on the button that says "All photo albums included".
|
||||
|
||||
5. Select the albums you want to export.
|
||||
|
||||
![Google Takeout - Select albums](google-photos-3.png)
|
||||
|
||||
6. Scroll down and click on "Next Step".
|
||||
|
||||
![Google Takeout - Next](google-photos-4.png)
|
||||
|
||||
7. Select "Frequency" and "File size" depending on the amount of storage on your
|
||||
system and click on "Create export". Make sure you select ZIP as the format.
|
||||
|
||||
![Google Takeout - Frequency and file size](google-photos-5.png)
|
||||
|
||||
8. Wait for Google to send you your data.
|
||||
|
||||
9. Open [our desktop app](https://ente.io/download/desktop), click on "Upload",
|
||||
select "Google takeout" and pick the ZIP file you just downloaded.
|
||||
|
||||
![Importing Google Takeout into Ente](google-takeout.png){width=400px}
|
||||
|
||||
10. Wait for the uploads to complete as Ente parses the metadata generated by
|
||||
Google, and preserves them along with the corresponding files, end-to-end
|
||||
encrypted!
|
||||
|
||||
---
|
||||
|
||||
In case your uploads get interrupted, just drag and drop the file again and we
|
||||
will ignore already backed up files and upload just the rest.
|
||||
|
||||
If you run into any issues during this migration, please reach out to
|
||||
[support@ente.io](mailto:support@ente.io) and we will be happy to help you!
|
||||
|
||||
> Note: When importing a Google takeout, Ente will parse the metadata in the
|
||||
> JSON files and stich them together with corresponding files. However, one case
|
||||
> this will not work is when Google has split the export into multiple parts,
|
||||
> and did not put the JSON file associated with an image in the same exported
|
||||
> zip.
|
19
docs/docs/photos/migration/from-local-hard-disk.md
Normal file
|
@ -0,0 +1,19 @@
|
|||
---
|
||||
title: Import from local hard disk
|
||||
description:
|
||||
Migrating to Ente Photos by importing data from your local hard disk
|
||||
---
|
||||
|
||||
# Import photos from your local hard disk
|
||||
|
||||
Simply drag and drop the folders you want to preserve into
|
||||
[our desktop app](https://ente.io/download/desktop) and grab a cup of coffee (or
|
||||
a good night's sleep depending on the size of your library), while we will take
|
||||
care of the rest.
|
||||
|
||||
> Note: in case your uploads get interrupted, just drag and drop the folders
|
||||
> into the same albums again, and we will ignore already backed up files and
|
||||
> upload just the rest.
|
||||
|
||||
If you run into any issues during uploads, please reach out to
|
||||
[support@ente.io](mailto:support@ente.io) and we will be happy to help you!
|
14
docs/docs/photos/migration/index.md
Normal file
|
@ -0,0 +1,14 @@
|
|||
---
|
||||
title: Migrating
|
||||
description:
|
||||
Guides for migrating your existing photos into Ente Photos and exporting
|
||||
your data out of Ente Photos
|
||||
---
|
||||
|
||||
# Migrating to/from Ente Photos
|
||||
|
||||
- [Import from Google Photos](from-google-photos/)
|
||||
- [Import from Apple Photos](from-apple-photos/)
|
||||
- [Import from Amazon Photos](from-amazon-photos)
|
||||
- [Import from local hard disk](from-local-hard-disk)
|
||||
- [Export out of Ente Photos](export/)
|
|
@ -17,28 +17,29 @@ the logs just make the process a bit faster and easier.
|
|||
|
||||
#### To **_Report a bug_** on your mobile device, follow these steps:
|
||||
|
||||
- Tap on the three horizontal lines to access the settings.
|
||||
- Tap on **"Support"** from the settings.
|
||||
- Select for the option to **"Report a Bug"**.
|
||||
- Tap on **"Report a bug"** .
|
||||
- Tap on the three horizontal lines to access the settings.
|
||||
- Tap on **"Support"** from the settings.
|
||||
- Select for the option to **"Report a Bug"**.
|
||||
- Tap on **"Report a bug"** .
|
||||
|
||||
### Desktop
|
||||
|
||||
To **_Report a bug_** on the desktop app, follow these steps:
|
||||
|
||||
- Click on the three horizontal lines located in the top left corner of the screen to access the settings.
|
||||
- Click on **"Debug logs"** from the settings.
|
||||
- Click on **Download logs**.
|
||||
- Then Click on **"Support"**.
|
||||
- Attach the downloaded logs in the email and describe the issue.
|
||||
- Click on the three horizontal lines located in the top left corner of the
|
||||
screen to access the settings.
|
||||
- Click on **"Debug logs"** from the settings.
|
||||
- Click on **Download logs**.
|
||||
- Then Click on **"Support"**.
|
||||
- Attach the downloaded logs in the email and describe the issue.
|
||||
|
||||
### Web
|
||||
|
||||
To **_Report a bug_** on the web, follow these steps:
|
||||
|
||||
- Click on the three horizontal lines located in the top left corner of the screen to access the settings.
|
||||
- Click on **"Debug Logs"**
|
||||
- Click on **Download logs**
|
||||
- Click on **"Support"** from the settings.
|
||||
- Attach the downloaded logs in the email and describe the issue.
|
||||
|
||||
- Click on the three horizontal lines located in the top left corner of the
|
||||
screen to access the settings.
|
||||
- Click on **"Debug Logs"**
|
||||
- Click on **Download logs**
|
||||
- Click on **"Support"** from the settings.
|
||||
- Attach the downloaded logs in the email and describe the issue.
|
||||
|
|