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            <h1>Install UVdesk on Linux [Opensource Helpdesk Ticketing System]</h1>
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          <h2>What is UVdesk?</h2>

<blockquote><em>Build on top of symfony and backbone.js, uvdesk community is a service oriented, event driven extensible opensource helpdesk system that can be used by your organization to provide efficient support to your clients effortlessly whichever way you imagine. -<a href="https://github.com/uvdesk/community-skeleton#about" target="_blank">https://github.com/uvdesk/community-skeleton#about</a></em></blockquote>

<h2>Installation</h2>

<ol>
	<li>Log into the Linux device</li>
	<li>Run the following commands in a terminal window:
	<div class="codeBlock"># update software respositories<br />
	sudo apt update<br />
	# install available software updates<br />
	sudo apt upgrade -y<br />
	# install prerequisites<br />
	sudo apt install curl wget zip composer -y<br />
	# install Apache HTTPD and MySQL<br />
	sudo apt install apache2 mariadb-server mariadb-client -y<br />
	# install PHP components<br />
	sudo apt install php7.4 php7.4-curl php7.4-intl php7.4-gd php7.4-dom php7.4-iconv php7.4-xsl php7.4-mbstring php7.4-ctype php7.4-zip php7.4-pdo php7.4-xml php7.4-bz2 php7.4-calendar php7.4-exif php7.4-fileinfo php7.4-json php7.4-mysqli php7.4-mysql php7.4-posix php7.4-tokenizer php7.4-xmlwriter php7.4-xmlreader php7.4-phar php7.4-soap php7.4-mysql php7.4-fpm libapache2-mod-php7.4 php7.4-gmp php7.4-bcmath php7.4-apcu php7.4-redis php7.4-imagick php7.4-imap php7.4-xdebug php7.4-mailparse -y<br />
	# configure the MySQL database<br />
	sudo su<br />
	mysql_secure_installation</div>
	</li>
	<li>Press Enter to login as root</li>
	<li>Type N and press Enter to not switch to unix socket authentication</li>
	<li>Type Y and press Enter to set a root password, type the password twice to confirm</li>
	<li>Type Y and press Enter to remove anonymous users</li>
	<li>Type Y and press Enter to disallow root login remotely</li>
	<li>Type Y and press Enter to remove the test database</li>
	<li>Type Y and press Enter to reload privilege tables</li>
	<li>Run the following command to login into MySQL:
	<div class="codeBlock">mysql -u root -p</div>
	</li>
	<li>Authenticate with the root password set earlier</li>
	<li>Run the following commands to create the UVdesk database and database user
	<div class="codeBlock">CREATE DATABASE uvdesk;<br />
	GRANT ALL ON uvdesk.* to &#39;uvdesk_rw&#39;@&#39;localhost&#39; IDENTIFIED BY &#39;uvD3$k!!&#39;;<br />
	FLUSH PRIVILEGES;<br />
	EXIT;<br />
	exit</div>
	</li>
	<li>Continue with the following commands:
	<div class="codeBlock"># download latest uvdesk release<br />
	wget -O uvdesk.zip https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip<br />
	# extract the downloaded zip to /var/www<br />
	sudo unzip ./uvdesk.zip -d /var/www/<br />
	# rename the extracted folder<br />
	sudo mv /var/www/uvdesk* /var/www/uvdesk<br />
	# set the owner of the uvdesk directory<br />
	sudo chown -R www-data:www-data /var/www/uvdesk<br />
	# create uvdesk apache configuration<br />
	sudo nano /etc/apache2/sites-available/uvdesk.conf</div>
	</li>
	<li>Paste the following configuration into uvdesk.conf
	<p>Alias /uvdesk &quot;/var/www/uvdesk/public&quot;<br />
	&lt;Directory /var/www/uvdesk/public&gt;<br />
	Require all granted<br />
	Options Indexes FollowSymLinks<br />
	AllowOverride All<br />
	Order allow,deny<br />
	Allow from all<br />
	&lt;/Directory&gt;</p>
	</li>
	<li>Press CTRL+O, Enter, CTRL+X to write the changes</li>
	<li>Run the following command to enable the UVdesk site
	<div class="codeBlock"># enable rewrite module<br />
	sudo a2enmod rewrite<br />
	# enable the uvdesk site<br />
	sudo a2ensite uvdesk<br />
	# restart the apache2 service<br />
	sudo systemctl restart apache2</div>
	</li>
</ol>

<h2>UVdesk Web Installer</h2>

<ol>
	<li>Open a web browser and navigate to http://DNSorIP/uvdesk</li>
	<li>The UVdesk web installer should be load</li>
	<li>Click the Let&#39;s Begin button</li>
	<li>Click the Proceed button</li>
	<li>Complete the Database Configuration form as follows:
	<p>Server: 127.0.0.1<br />
	Port: 3306<br />
	Username: uvdesk_rw<br />
	Password: uvD3$k!!<br />
	Database: uvdesk</p>
	</li>
	<li>Click the Proceed button</li>
	<li>Complete the Super Admin Account form by entering a Name, Email, and Password</li>
	<li>Click the Proceed button</li>
	<li>Click the Proceed button at the Website Configuration screen</li>
	<li>Click Install Now</li>
	<li>After the installation completes, click the Admin Panel button</li>
	<li>Login with the admin email address and password created earlier</li>
	<li>Welcome to UVdesk</li>
</ol>
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