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+ <!DOCTYPE html>
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+ <html lang="en" xmlns="http://www.w3.org/1999/xhtml">
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+ <head>
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+ <title>Install Zammad on Linux [Opensource Helpdesk Ticketing System]</title>
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+ <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
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+ <meta charset="UTF-8">
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+ <meta name="keywords" content="Browser Based,Home Lab,Home Lab Ideas,Install Guide,Self-Hosted,Web Based,Web Based Tools,Debian,Enterprise Helpdesk,Free Helpdesk,Help Desk,Helpdesk,IT Ticketing System,Linux,Open Source Helpdesk,Support,Ticket,Ticketing System,Zammad,How To,Tutorial,i12bretro">
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+ <meta name="author" content="i12bretro">
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+ <meta name="description" content="Install Zammad on Linux [Opensource Helpdesk Ticketing System]">
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+ <meta name="viewport" content="width=device-width, initial-scale=1.0">
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+ <meta name="revised" content="11/12/2024 07:25:30 PM" />
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+ <link rel="icon" type="image/x-icon" href="includes/favicon.ico">
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+ <script type="text/javascript" src="https://code.jquery.com/jquery-3.5.1.min.js"></script>
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+ <script type="text/javascript" src="includes/js/steps.js"></script>
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+ <link href="css/steps.css" rel="stylesheet" type="text/css" />
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+ </head>
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+ <body>
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+ <div id="gridContainer">
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+ <div class="topMargin"></div>
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+ <div id="listName" class="topMargin">
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+ <h1>Install Zammad on Linux [Opensource Helpdesk Ticketing System]</h1>
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+ </div>
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+ <div></div>
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+ <div id="content">
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+ <h2>What is Zammad?</h2>
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+
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+<blockquote><em>Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails. -<a href="https://github.com/zammad/zammad" target="_blank">https://github.com/zammad/zammad</a></em></blockquote>
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+
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+<h2>Installation</h2>
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+
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+<ol>
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+ <li>Log into the Linux device</li>
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+ <li>Run the following commands in terminal
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+ <div class="codeBlock"># update software repositories<br />
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+ sudo apt update<br />
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+ # install available software updates<br />
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+ sudo apt upgrade<br />
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+ # install prerequisite packages<br />
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+ sudo apt install curl wget apt-transport-https gnupg -y<br />
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+ # add elasticsearch gpg key<br />
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+ wget -qO - https://artifacts.elastic.co/GPG-KEY-elasticsearch | sudo gpg --dearmor -o /usr/share/keyrings/elasticsearch-keyring.gpg<br />
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+ # add zammad gpg key<br />
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+ curl -fsSL https://dl.packager.io/srv/zammad/zammad/key | gpg --dearmor | sudo tee /etc/apt/keyrings/zammad.gpg> /dev/null<br />
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+ # add elasticsearch apt repository<br />
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+ echo "deb [signed-by=/usr/share/keyrings/elasticsearch-keyring.gpg] https://artifacts.elastic.co/packages/8.x/apt stable main" | sudo tee /etc/apt/sources.list.d/elastic-8.x.list<br />
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+ # add zammad apt repository<br />
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+ echo "deb [signed-by=/etc/apt/keyrings/zammad.gpg] https://dl.packager.io/srv/deb/zammad/zammad/stable/debian 12 main"| sudo tee /etc/apt/sources.list.d/zammad.list<br />
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+ # update software repositories<br />
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+ sudo apt update<br />
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+ # list installed languages<br />
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+ locale | grep "LANG="<br />
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+ # if not listed in the above output<br />
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+ # install en_US.UTF-8 and set as default locale<br />
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+ sudo apt install locales -y && sudo locale-gen en_US.UTF-8 && echo "LANG=en_US.UTF-8" > sudo /etc/default/locale<br />
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+ # install supporting packages<br />
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+ sudo apt install libimlib2 elasticsearch postgresql postgresql-common redis-server nginx nodejs -y<br />
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+ # start and enable services<br />
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+ sudo systemctl enable postgresql --now && sudo systemctl enable redis-server --now && sudo systemctl enable nginx --now && sudo systemctl enable elasticsearch --now<br />
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+ # update postgres max connections to 2000<br />
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+ sudo sed -i 's/max_connections = 100/max_connections = 2000/' /etc/postgresql/*/main/postgresql.conf<br />
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+ # restart postgres service<br />
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+ sudo systemctl restart postgresql<br />
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+ # install ingest-attachment for elasticsearch<br />
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+ sudo /usr/share/elasticsearch/bin/elasticsearch-plugin install ingest-attachment<br />
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+ # restart elasticsearch service<br />
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+ sudo systemctl restart elasticsearch<br />
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+ # install zammad<br />
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+ sudo apt install zammad -y<br />
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+ # configure elasticsearch url<br />
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+ sudo zammad run rails r "Setting.set('es_url', 'http://localhost:9200')"<br />
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+ # rebuild elasticsearch search index<br />
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+ sudo zammad run rake zammad:searchindex:rebuild<br />
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+ # update server name in nginx config<br />
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+ # replace <% SERVER DNS NAME %> before executing<br />
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+ sudo sed -i 's/server_name localhost;/server_name <% SERVER DNS NAME %>;/' /etc/nginx/sites-available/zammad.conf<br />
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+ # restart nginx service<br />
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+ sudo systemctl restart nginx</div>
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+ </li>
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+ <li>Open a web browser and navigate to http://DNSorIP</li>
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+ <li>Click the Set up a new system button</li>
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+ <li>Enter a login, first name, last name, email address, password and check full permissions > Click Create</li>
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+ <li>Complete the Organization details form > Click Next</li>
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+ <li>Click Skip on the Email Notification screen</li>
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+ <li>Click Skip on the Connect Channels screen</li>
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+ <li>Welcome to Zammad</li>
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+</ol>
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+
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+<p>Source: <a href="https://docs.zammad.org/en/latest/install/package.html" target="_blank">https://docs.zammad.org/en/latest/install/package.html</a></p> </div>
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+ </div>
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+ </body>
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+ </html>
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+
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i12bretro