yarn pretty
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Manav Rathi
parent
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15 changed files with 118 additions and 110 deletions
docs/docs
auth/migration-guides/authy
photos
faq
features
migration
troubleshooting
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@ -94,11 +94,11 @@ to ente Authenticator!
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### Method 2.1: If the export worked, but the import didn't
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> [!NOTE]
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>
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> This is intended only for users who successfully exported their codes using the
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> guide in method 2, but could not import it to ente Authenticator for whatever
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> reason. If the import was successful, or you haven't tried to import the codes
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> yet, ignore this section.
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>
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> This is intended only for users who successfully exported their codes using
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> the guide in method 2, but could not import it to ente Authenticator for
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> whatever reason. If the import was successful, or you haven't tried to import
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> the codes yet, ignore this section.
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>
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> If the export itself failed, try using
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> [**method 1**](#method-1-use-neerajs-export-tool) instead.
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@ -1,6 +1,7 @@
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---
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title: Security and privacy FAQ
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description: Frequently asked questions about security and privacy of Ente Photos
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description:
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Frequently asked questions about security and privacy of Ente Photos
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---
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# Security and privacy
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@ -33,9 +34,9 @@ Your data is replicated to multiple providers in different countries in the EU.
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Currently we have datacenters in the following locations:
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- Amsterdam, Netherlands
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- Paris, France
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- Frankfurt, Germany
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- Amsterdam, Netherlands
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- Paris, France
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- Frankfurt, Germany
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Much more details about our replication and reliability are documented
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[here](https://ente.io/reliability).
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@ -12,16 +12,17 @@ Yes we do! Please check out our announcement post
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In brief,
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* Your family members can use storage space from your plan without paying extra.
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- Your family members can use storage space from your plan without paying
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extra.
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* Ask them to sign up for Ente, and then just add them to your existing plan
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using the "Manage family" option within your Subscription settings.
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- Ask them to sign up for Ente, and then just add them to your existing plan
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using the "Manage family" option within your Subscription settings.
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* Each member gets their own private space, and cannot see each other's files
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unless they're shared.
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- Each member gets their own private space, and cannot see each other's files
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unless they're shared.
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* You can invite 5 family members. So including yourself, it will be 6 people
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who can share a single subscription, paying only once.
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- You can invite 5 family members. So including yourself, it will be 6 people
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who can share a single subscription, paying only once.
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Note that family plans are meant as a way to share storage. For sharing photos,
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you can create [shared albums and links](/photos/features/share).
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@ -68,13 +69,13 @@ Once the payment is completed, your account will be upgraded to the chosen plan.
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We accept the following crypto currencies:
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- Bitcoin
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- Ethereum
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- Dogecoin
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- Bitcoin
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- Ethereum
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- Dogecoin
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To purchase a subscription with any of the above mentioned currencies, please
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write to crypto@ente.io from your registered email address, citing the [storage
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plan](https://ente.io#pricing) of your choice.
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write to crypto@ente.io from your registered email address, citing the
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[storage plan](https://ente.io#pricing) of your choice.
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In case you have any further questions or need support, please reach out to
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[support@ente.io](mailto:support@ente.io), and we'll be happy to help!
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@ -92,9 +93,8 @@ Ente does not store any of your sensitive payment related information.
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We use [Stripe](https://stripe.com) to handle our card payments, and all of your
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payment information is sent directly to Stripe's PCI DSS validated servers.
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Stripe has been audited by a PCI-certified auditor and is certified to [PCI
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Service Provider Level
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1](https://www.visa.com/splisting/searchGrsp.do?companyNameCriteria=stripe).
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Stripe has been audited by a PCI-certified auditor and is certified to
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[PCI Service Provider Level 1](https://www.visa.com/splisting/searchGrsp.do?companyNameCriteria=stripe).
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This is the most stringent level of certification available in the payments
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industry.
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@ -126,10 +126,11 @@ invoicing you for the new plan.
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For example, if you are half way through the year on the 100 GB yearly plan, and
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upgrade to the 500 GB yearly plan, then
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* The new 500 GB yearly plan will go into effect immediately.
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- The new 500 GB yearly plan will go into effect immediately.
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* But we will reduce the charges for the first year by subtracting the remaining
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half year balance of the 100 GB yearly plan that you'd already paid.
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- But we will reduce the charges for the first year by subtracting the
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remaining half year balance of the 100 GB yearly plan that you'd already
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paid.
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The same applies to monthly plans.
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@ -30,10 +30,10 @@ Note that the Ente app will not be able to backup in the background if you force
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kill the app.
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> If you're curious, the way this works is, our servers "tickle" your device
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every once in a while by sending a silent push notification, which wakes up
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our app and gives it 30 seconds to execute a background sync. However, if you
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have killed the app from recents, iOS will not deliver the push to the app,
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breaking the background sync.
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> every once in a while by sending a silent push notification, which wakes up
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> our app and gives it 30 seconds to execute a background sync. However, if you
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> have killed the app from recents, iOS will not deliver the push to the app,
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> breaking the background sync.
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### Android
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@ -52,6 +52,6 @@ app, though the [way that works](watch-folders) is a bit different.
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## Troubleshooting
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* On iOS, make sure that you're not killing the Ente app.
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* On Android, make sure that "Optimize battery usage" is not turned on in system
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settings for the Ente app.
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- On iOS, make sure that you're not killing the Ente app.
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- On Android, make sure that "Optimize battery usage" is not turned on in
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system settings for the Ente app.
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@ -7,9 +7,9 @@ description: Collaborate with other people using shared albums and public links
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Ente allows you to collaborate with people in 2 ways:
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* Collaborative albums
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- Collaborative albums
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* Collaborative links
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- Collaborative links
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## Collaborative albums
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@ -17,25 +17,25 @@ Collaborative albums allow multiple Ente users to add photos to the same shared
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album. Storage is only counted once, irrespective of the number of collaborators
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and viewers.
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* The owner of the album is the person who created it.
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- The owner of the album is the person who created it.
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* The owner can add collaborators and viewers by their email. The owner can also
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change permissions of participants at any time, and remove them.
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- The owner can add collaborators and viewers by their email. The owner can
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also change permissions of participants at any time, and remove them.
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* Collaborators can add photos (and videos) to the shared album.
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- Collaborators can add photos (and videos) to the shared album.
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* The storage of the photo is counted towards the owner of the photo - the
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person who uploaded it. Since the uploader usually has the photo in their
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account anyway, effectively this means that the photo can be added to a
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collaborative album without paying anything extra.
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- The storage of the photo is counted towards the owner of the photo - the
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person who uploaded it. Since the uploader usually has the photo in their
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account anyway, effectively this means that the photo can be added to a
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collaborative album without paying anything extra.
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* The owner of the photo can remove it from the album (or delete it).
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- The owner of the photo can remove it from the album (or delete it).
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* The owner of the album can remove all photos from the album (they can only
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delete the photos they own).
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- The owner of the album can remove all photos from the album (they can only
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delete the photos they own).
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* When a collaborator is removed from a shared album (or when they leave the
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album), any photos they'd uploaded will also be removed.
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- When a collaborator is removed from a shared album (or when they leave the
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album), any photos they'd uploaded will also be removed.
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Currently collaborative albums can only be used from the mobile app. A
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collaborator will see them in view only mode in the web and desktop apps; we're
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@ -46,12 +46,13 @@ actively working on adding support for them on web and desktop too.
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Collaborative links allow you to collaborate with people who might not have an
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Ente account or the Ente apps.
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* You can create a public link, and anyone with access to the link will be able
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to view the shared photos using just their web browser (no login required).
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- You can create a public link, and anyone with access to the link will be
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able to view the shared photos using just their web browser (no login
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required).
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* You can enable the "Allow adding photos" option on a public link to allow
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people to also add photos the same way (from their web browser, no login
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required).
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- You can enable the "Allow adding photos" option on a public link to allow
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people to also add photos the same way (from their web browser, no login
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required).
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Such collaborative links are also sometimes called "collect links", since they
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allow you to collect photos from people without them needing Ente accounts. A
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@ -21,16 +21,16 @@ the platform's nuances.
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#### Mobile
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- On iOS, a hash will be used to detect exact duplicates. If the duplicate is
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being uploaded to an album where a photo with the same hash already exists,
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then the duplicate will be skipped. If it is being uploaded to a different
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album, then a symlink will be created (so no actual data will need to be
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uploaded, just a symlink will be created to the existing file).
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- On iOS, a hash will be used to detect exact duplicates. If the duplicate is
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being uploaded to an album where a photo with the same hash already exists,
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then the duplicate will be skipped. If it is being uploaded to a different
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album, then a symlink will be created (so no actual data will need to be
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uploaded, just a symlink will be created to the existing file).
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- On Android also, a hash check is used. But unlike iOS, the native Android
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filesystem behaviour is to keep physical copies if the same photo is in
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different albums. So Ente does the same: duplicates to same album will be
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skipped, duplicates when going to separate albums will create copies.
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- On Android also, a hash check is used. But unlike iOS, the native Android
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filesystem behaviour is to keep physical copies if the same photo is in
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different albums. So Ente does the same: duplicates to same album will be
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skipped, duplicates when going to separate albums will create copies.
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#### Web and desktop
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@ -23,9 +23,12 @@ In brief,
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- You can invite 5 family members. So including yourself, it will be 6 people
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who can share a single subscription, paying only once.
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## FAQ
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* **Can you assign a storage quota for each individual member in the family plan?**
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Unfortunately, at this moment, assigning a storage quota for each individual member in the family plan is not supported. For updates on this feature request, please follow [this thread](https://github.com/ente-io/ente/discussions/857).
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- **Can you assign a storage quota for each individual member in the family
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plan?**
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Unfortunately, at this moment, assigning a storage quota for each individual
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member in the family plan is not supported. For updates on this feature
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request, please follow [this
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thread](https://github.com/ente-io/ente/discussions/857).
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@ -16,4 +16,3 @@ all backed up photos and videos from your phone's internal storage.
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> Note: You might have to clear the device's trash to realize this cleared
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> space.
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@ -1,7 +1,6 @@
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---
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title: Referral program
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description: Earn free storage by referring Ente Photos to your friends
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---
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# Referral program
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@ -11,14 +11,14 @@ This allows you to share your photos and videos with only the people you want,
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without them being visible to anybody else. The files remain encrypted at all
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times, and only the people you have shared with get the decryption keys.
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* If the person you want to share with is already on Ente, you can share an
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album with them by entering their email address.
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- If the person you want to share with is already on Ente, you can share an
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album with them by entering their email address.
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* If they are not already on Ente, you can send them an invite and then share
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with them after they've signed up.
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- If they are not already on Ente, you can send them an invite and then share
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with them after they've signed up.
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* Alternatively, you can create public links to share albums with people who are
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not on Ente.
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- Alternatively, you can create public links to share albums with people who
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are not on Ente.
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With public links, the files are still end-to-end encrypted, so the sharing is
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still secure. Note that the decryption keys are part of the public link so keep
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@ -62,15 +62,14 @@ access to the link will be able to add photos to your album.
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More details, including technical aspect about how the sharing features were
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implemented, are in various blog posts announcing these features.
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* [Collaborative albums](https://ente.io/blog/collaborative-albums)
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- [Collaborative albums](https://ente.io/blog/collaborative-albums)
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* [Collect photos from people not on ente](https://ente.io/blog/collect-photos)
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- [Collect photos from people not on ente](https://ente.io/blog/collect-photos)
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* [Shareable links for albums](https://ente.io/blog/shareable-links), [and their
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underlying technical
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implementation](https://ente.io/blog/building-shareable-links). Since then, we
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have also added the ability to password protect public links, and configure a
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duration after which the link will automatically expire.
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- [Shareable links for albums](https://ente.io/blog/shareable-links),
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[and their underlying technical implementation](https://ente.io/blog/building-shareable-links).
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Since then, we have also added the ability to password protect public links,
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and configure a duration after which the link will automatically expire.
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We are now working on the other requested features around sharing, including
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comments and reactions.
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@ -8,12 +8,13 @@ description: Migrating your existing photos from Amazon Photos to Ente Photos
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Amazon Photos does not provide a way to export all of your photos and videos, or
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even albums with a single click.
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According to their [help desk
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article](https://www.amazon.com/gp/help/customer/display.html?nodeId=GVCELKY5JW77VE7W),
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According to their
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[help desk article](https://www.amazon.com/gp/help/customer/display.html?nodeId=GVCELKY5JW77VE7W),
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you have to select and download photos individually.
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Once you've done that, simply drag and drop this folder into [our desktop
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app](https://ente.io/download/desktop), and Ente will take care of the rest.
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Once you've done that, simply drag and drop this folder into
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[our desktop app](https://ente.io/download/desktop), and Ente will take care of
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the rest.
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> Note: In case your uploads get interrupted, just drag and drop the folder into
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> the same album again, and we will ignore already backed up files and upload
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@ -21,9 +21,10 @@ portions of your Live Photos correctly.
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Finally, choose an export directory and confirm by clicking `Export Originals`.
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You will receive a notification from the app once your export is complete.
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Now simply drag and drop the downloaded folders into [our desktop
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app](https://ente.io/download/desktop) and grab a cup of coffee (or a good
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night's sleep, depending on the size of your library) while we handle the rest.
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Now simply drag and drop the downloaded folders into
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[our desktop app](https://ente.io/download/desktop) and grab a cup of coffee (or
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a good night's sleep, depending on the size of your library) while we handle the
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rest.
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> Note: In case your uploads get interrupted, just drag and drop the folders
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> into the same albums again, and we will ignore already backed up files and
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|
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@ -1,14 +1,15 @@
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---
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title: Import from local hard disk
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description: Migrating to Ente Photos by importing data from your local hard disk
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description:
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Migrating to Ente Photos by importing data from your local hard disk
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---
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# Import photos from your local hard disk
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Simply drag and drop the folders you want to preserve into [our desktop
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app](https://ente.io/download/desktop) and grab a cup of coffee (or a good
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night's sleep depending on the size of your library), while we will take care of
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the rest.
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Simply drag and drop the folders you want to preserve into
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[our desktop app](https://ente.io/download/desktop) and grab a cup of coffee (or
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a good night's sleep depending on the size of your library), while we will take
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care of the rest.
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> Note: in case your uploads get interrupted, just drag and drop the folders
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> into the same albums again, and we will ignore already backed up files and
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|
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@ -1,7 +1,8 @@
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---
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title: Migrating
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description:
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Guides for migrating your existing photos into Ente Photos and exporting your data out of Ente Photos
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Guides for migrating your existing photos into Ente Photos and exporting
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your data out of Ente Photos
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---
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# Migrating to/from Ente Photos
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|
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@ -17,28 +17,29 @@ the logs just make the process a bit faster and easier.
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#### To **_Report a bug_** on your mobile device, follow these steps:
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- Tap on the three horizontal lines to access the settings.
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- Tap on **"Support"** from the settings.
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- Select for the option to **"Report a Bug"**.
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- Tap on **"Report a bug"** .
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- Tap on the three horizontal lines to access the settings.
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- Tap on **"Support"** from the settings.
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- Select for the option to **"Report a Bug"**.
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- Tap on **"Report a bug"** .
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### Desktop
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To **_Report a bug_** on the desktop app, follow these steps:
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- Click on the three horizontal lines located in the top left corner of the screen to access the settings.
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- Click on **"Debug logs"** from the settings.
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- Click on **Download logs**.
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- Then Click on **"Support"**.
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- Attach the downloaded logs in the email and describe the issue.
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- Click on the three horizontal lines located in the top left corner of the
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screen to access the settings.
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- Click on **"Debug logs"** from the settings.
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- Click on **Download logs**.
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- Then Click on **"Support"**.
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- Attach the downloaded logs in the email and describe the issue.
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### Web
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To **_Report a bug_** on the web, follow these steps:
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- Click on the three horizontal lines located in the top left corner of the screen to access the settings.
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- Click on **"Debug Logs"**
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- Click on **Download logs**
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- Click on **"Support"** from the settings.
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- Attach the downloaded logs in the email and describe the issue.
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- Click on the three horizontal lines located in the top left corner of the
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screen to access the settings.
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- Click on **"Debug Logs"**
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- Click on **Download logs**
|
||||
- Click on **"Support"** from the settings.
|
||||
- Attach the downloaded logs in the email and describe the issue.
|
||||
|
|
|
|||
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Reference in a new issue