ctrlpanel/app/Http/Controllers/Moderation/TicketsController.php

<?php

namespace App\Http\Controllers\Moderation;

use App\Models\User;
use App\Models\Ticket;
use App\Models\Server;
use App\Models\TicketCategory;
use App\Models\TicketComment;
use App\Models\TicketBlacklist;

use App\Http\Controllers\Controller;
use Illuminate\Support\Facades\Cache;
use Illuminate\Http\Request;
use Illuminate\Support\Facades\Auth;
use App\Notifications\Ticket\User\ReplyNotification;

class TicketsController extends Controller
{
    public function index() {
        $tickets = Ticket::orderBy('id','desc')->paginate(10);
        $ticketcategories = TicketCategory::all();
        return view("moderator.ticket.index", compact("tickets", "ticketcategories"));
    }
    public function show($ticket_id) {
        $ticket = Ticket::where("ticket_id", $ticket_id)->firstOrFail();
        $ticketcomments = $ticket->ticketcomments;
        $ticketcategory = $ticket->ticketcategory;
        $server = Server::where('id', $ticket->server)->first();
        return view("moderator.ticket.show", compact("ticket", "ticketcategory", "ticketcomments", "server"));
    }

    public function close($ticket_id) {
        $ticket = Ticket::where("ticket_id", $ticket_id)->firstOrFail();
        $ticket->status = "Closed";
        $ticket->save();
        $ticketOwner = $ticket->user;
        return redirect()->back()->with('success', __('A ticket has been closed, ID: #') . $ticket->ticket_id);
    }

    public function delete($ticket_id){
        $ticket = Ticket::where("ticket_id", $ticket_id)->firstOrFail();
        TicketComment::where("ticket_id", $ticket->id)->delete();
        $ticket->delete();
        return redirect()->back()->with('success', __('A ticket has been deleted, ID: #') . $ticket_id);

    }

    public function reply(Request $request) {
        $this->validate($request, array("ticketcomment" => "required"));
        $ticket = Ticket::where('id', $request->input("ticket_id"))->firstOrFail();
        $ticket->status = "Answered";
        $ticket->update();
        TicketComment::create(array(
        	"ticket_id" => $request->input("ticket_id"),
        	"user_id" => Auth::user()->id,
        	"ticketcomment" => $request->input("ticketcomment"),
        ));
        $user = User::where('id', $ticket->user_id)->firstOrFail();
        $newmessage = $request->input("ticketcomment");
        $user->notify(new ReplyNotification($ticket, $user, $newmessage));
        return redirect()->back()->with('success', __('Your comment has been submitted'));
    }

    public function dataTable()
    {
        $query = Ticket::query();

        return datatables($query)
            ->addColumn('category', function (Ticket $tickets) {
                return $tickets->ticketcategory->name;
            })
            ->editColumn('title', function (Ticket $tickets) {
                return '<a class="text-info"  href="' . route('moderator.ticket.show', ['ticket_id' => $tickets->ticket_id]) . '">' . "#" . $tickets->ticket_id . " - " . $tickets->title . '</a>';
            })
            ->editColumn('user_id', function (Ticket $tickets) {
                return '<a href="' . route('admin.users.show', $tickets->user->id) . '">' . $tickets->user->name . '</a>';
            })
            ->addColumn('actions', function (Ticket $tickets) {
                return '
                            <a data-content="'.__("View").'" data-toggle="popover" data-trigger="hover" data-placement="top" href="' . route('moderator.ticket.show', ['ticket_id' => $tickets->ticket_id]) . '" class="btn btn-sm text-white btn-info mr-1"><i class="fas fa-eye"></i></a>
                            <form class="d-inline"  method="post" action="' . route('moderator.ticket.close', ['ticket_id' => $tickets->ticket_id ]) . '">
                                ' . csrf_field() . '
                                ' . method_field("POST") . '
                            <button data-content="'.__("Close").'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white btn-warning mr-1"><i class="fas fa-times"></i></button>
                            </form>
                            <form class="d-inline"  method="post" action="' . route('moderator.ticket.delete', ['ticket_id' => $tickets->ticket_id ]) . '">
                                ' . csrf_field() . '
                                ' . method_field("POST") . '
                            <button data-content="'.__("Delete").'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white btn-danger mr-1"><i class="fas fa-trash"></i></button>
                            </form>
                ';
            })
            ->editColumn('status', function (Ticket $tickets) {
                switch ($tickets->status) {
                    case 'Open':
                        $badgeColor = 'badge-success';
                        break;
                    case 'Closed':
                        $badgeColor = 'badge-danger';
                        break;
                    case 'Answered':
                        $badgeColor = 'badge-info';
                        break;
                    default:
                        $badgeColor = 'badge-warning';
                        break;
                }

                return '<span class="badge ' . $badgeColor . '">' . $tickets->status . '</span>';
            })
            ->editColumn('updated_at', function (Ticket $tickets) {
                return $tickets->updated_at ? $tickets->updated_at->diffForHumans() : '';
            })
            ->rawColumns(['category', 'title', 'user_id', 'status', 'updated_at', 'actions'])
            ->make(true);
    }

    public function blacklist() {
        $users = User::paginate();
        $ticketcategories = TicketCategory::all();
        return view("moderator.ticket.blacklist", compact("users", "ticketcategories"));
    }

    public function blacklistAdd(Request $request) {
        $user = User::where('id', $request->user_id)->first();
        $check = TicketBlacklist::where('user_id', $user->id)->first();
        if($check){
            $check->reason = $request->reason;
            $check->status = "True";
            $check->save();

            return redirect()->back()->with('info', __('Target User already in blacklist. Reason updated'));
        }
        TicketBlacklist::create(array(
            "user_id" => $user->id,
            "status"  => "True",
            "reason"  => $request->reason,
        ));
        return redirect()->back()->with('success', __('Successfully add User to blacklist, User name: ' . $user->name));
    }


    public function blacklistDelete($id) {
        $blacklist = TicketBlacklist::where('id', $id)->first();
        $blacklist->delete();
        return redirect()->back()->with('success', __('Successfully remove User from blacklist, User name: ' . $blacklist->user->name));
    }

    public function blacklistChange($id) {
        $blacklist = TicketBlacklist::where('id', $id)->first();
        if($blacklist->status == "True")
        {
            $blacklist->status = "False";

        } else {
            $blacklist->status = "True";
        }
        $blacklist->update();
        return redirect()->back()->with('success', __('Successfully change status blacklist from, User name: ' . $blacklist->user->name));

    }
    public function dataTableBlacklist()
    {
        $query = TicketBlacklist::with(['user']);

        return datatables($query)
            ->editColumn('user', function (TicketBlacklist $blacklist) {
                return '<a href="' . route('admin.users.show', $blacklist->user->id) . '">' . $blacklist->user->name . '</a>';
            })
            ->editColumn('status', function (TicketBlacklist $blacklist) {
                switch ($blacklist->status) {
                    case 'True':
                        $text = "Blocked";
                        $badgeColor = 'badge-danger';
                        break;
                    default:
                        $text = "Unblocked";
                        $badgeColor = 'badge-success';
                        break;
                }

                return '<span class="badge ' . $badgeColor . '">' . $text . '</span>';
            })
            ->editColumn('reason', function (TicketBlacklist $blacklist) {
                return $blacklist->reason;
            })
            ->addColumn('actions', function (TicketBlacklist $blacklist) {
                return '
                            <form class="d-inline"  method="post" action="' . route('moderator.ticket.blacklist.change', ['id' => $blacklist->id ]) . '">
                                ' . csrf_field() . '
                                ' . method_field("POST") . '
                            <button data-content="'.__("Change Status").'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white btn-warning mr-1"><i class="fas fa-sync-alt"></i></button>
                            </form>
                            <form class="d-inline"  method="post" action="' . route('moderator.ticket.blacklist.delete', ['id' => $blacklist->id ]) . '">
                                ' . csrf_field() . '
                                ' . method_field("POST") . '
                            <button data-content="'.__("Delete").'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white btn-danger mr-1"><i class="fas fa-trash"></i></button>
                            </form>
                ';
            })
            ->editColumn('created_at', function (TicketBlacklist $blacklist) {
                return $blacklist->created_at ? $blacklist->created_at->diffForHumans() : '';
            })
            ->rawColumns(['user', 'status', 'reason', 'created_at', 'actions'])
            ->make(true);
    }

}