paginate(10);
$ticketcategories = TicketCategory::all();
return view("moderator.ticket.index", compact("tickets", "ticketcategories"));
}
public function show($ticket_id) {
$ticket = Ticket::where("ticket_id", $ticket_id)->firstOrFail();
$ticketcomments = $ticket->ticketcomments;
$ticketcategory = $ticket->ticketcategory;
$server = Server::where('id', $ticket->server)->first();
return view("moderator.ticket.show", compact("ticket", "ticketcategory", "ticketcomments", "server"));
}
public function close($ticket_id) {
$ticket = Ticket::where("ticket_id", $ticket_id)->firstOrFail();
$ticket->status = "Closed";
$ticket->save();
$ticketOwner = $ticket->user;
return redirect()->back()->with('success', __('A ticket has been closed, ID: #') . $ticket->ticket_id);
}
public function delete($ticket_id){
$ticket = Ticket::where("ticket_id", $ticket_id)->firstOrFail();
TicketComment::where("ticket_id", $ticket->id)->delete();
$ticket->delete();
return redirect()->back()->with('success', __('A ticket has been deleted, ID: #') . $ticket_id);
}
public function reply(Request $request) {
$this->validate($request, array("ticketcomment" => "required"));
$ticket = Ticket::where('id', $request->input("ticket_id"))->firstOrFail();
$ticket->status = "Answered";
$ticket->update();
$ticketcomment = TicketComment::create(array(
"ticket_id" => $request->input("ticket_id"),
"user_id" => Auth::user()->id,
"ticketcomment" => $request->input("ticketcomment"),
));
$user = User::where('id', $ticket->user_id)->firstOrFail();
$newmessage = $request->input("ticketcomment");
$user->notify(new ReplyNotification($ticket, $user, $newmessage));
return redirect()->back()->with('success', __('Your comment has been submitted'));
}
public function dataTable()
{
$query = Ticket::query();
return datatables($query)
->addColumn('category', function (Ticket $tickets) {
return $tickets->ticketcategory->name;
})
->editColumn('title', function (Ticket $tickets) {
return '' . "#" . $tickets->ticket_id . " - " . $tickets->title . '';
})
->editColumn('user_id', function (Ticket $tickets) {
return '' . $tickets->user->name . '';
})
->addColumn('actions', function (Ticket $tickets) {
return '
';
})
->editColumn('status', function (Ticket $tickets) {
switch ($tickets->status) {
case 'Open':
$badgeColor = 'badge-success';
break;
case 'Closed':
$badgeColor = 'badge-danger';
break;
case 'Answered':
$badgeColor = 'badge-info';
break;
default:
$badgeColor = 'badge-warning';
break;
}
return '' . $tickets->status . '';
})
->editColumn('updated_at', function (Ticket $tickets) {
return $tickets->updated_at ? $tickets->updated_at->diffForHumans() : '';
})
->rawColumns(['category', 'title', 'user_id', 'status', 'updated_at', 'actions'])
->make(true);
}
}